Effective Date: 04-15-2024

1. Introduction Surfboard Broker ("we", "us", or "our") values the privacy of our customers and is committed to protecting the personal information collected and processed in connection with your use of our website and services. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your personal information when you use our website, purchase our products, or interact with our services.

2. Information We Collect We collect information that you provide directly to us, information automatically collected through your use of our services, and information from third-party sources.

• Information You Provide to Us:
  • Personal contact details such as your name, email address, postal address, and phone number when you make a purchase or sign up for our newsletter.
  • Payment and billing information when you purchase our products.
• Information Automatically Collected:
  • We use cookies and cache through our e-commerce platform powered by Shopify to enhance your browsing experience. This includes tracking your preferences and basket contents.
  • Usage data including your IP address, browser type, operating system, referral URLs, device information, and pages visited.
• Third-party Information:
  • We may receive additional information about you from third-party advertising partners like Google Ads and Meta Ads that helps us tailor our advertising strategies.

3. Use of Your Information Your information is used to:

• Fulfill and manage purchases, orders, payments, and other transactions related to our website.
• Deliver targeted advertising through Google Ads and Meta Ads.
• Communicate with you via email using Klaviyo to send newsletters for which you have consented to receive.
• Improve and customize our services and website, including troubleshooting, data analysis, and testing.
• Comply with legal obligations and enforce our website policies.

4. How We Protect Your Information We implement a variety of security measures to maintain the safety of your personal information:

• Secure data storage and handling practices to prevent unauthorized access, disclosure, alteration, or destruction.
• Regular audits and monitoring of our data processing practices and security measures.

5. Sharing Your Information We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following cases:

• Service providers and partners who assist us in operating our website, conducting our business, or serving our users, provided those parties agree to keep this information confidential.
• Compliance with legal requirements such as responding to subpoenas or governmental requests.

6. Your Privacy Rights You have certain rights regarding the personal information we hold about you:

• The right to access, update or to delete the information we have on you.
• The right to opt-out of receiving marketing communications.
• The right to be informed about how your personal information is being used.

7. Cookies and Tracking Technologies We use cookies and similar tracking technologies to track activity on our website and maintain certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Contact Us If you have any questions about this Privacy Policy, please contact us at:

• Email: surfboardbrokerinc@gmail.com
• Mail: Surfboard Broker
  [Re: Privacy Compliance Officer]
  6068 Corte Del Cedro, Carlsbad, California, US 92011